Frequently Asked Questions
Find answers to your questions about Moschino orders, shipping, and luxury services.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website or log into your Moschino account to view real-time updates.
What is your return policy for luxury items?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all security tags and original packaging intact. Please note that certain items like fragrances and pierced jewelry are non-returnable.
Which payment methods do you accept?
Moschino accepts major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Apple Pay and Klarna for flexible installments in selected countries.
Are your products authentic?
Yes, all products purchased through our official online store are guaranteed to be 100% authentic Moschino items. Each product comes with a Certilogo code to verify its authenticity.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply for shipments outside of the European Union.
Can I modify or cancel my order after it has been placed?
Due to our rapid processing times, we are unable to modify or cancel an order once it has been confirmed. If you no longer wish to keep the items, you may follow our return process once the package arrives.